Ledger Live ® — Official Download & Troubleshooting

What is Ledger Live ® and where to download

Ledger Live ® is the official desktop and mobile app for managing cryptocurrencies with Ledger hardware devices. Always download Ledger Live ® from the official source to avoid phishing: https://www.ledger.com/ledger-live/download or visit the support hub at support.ledger.com.

Install & initial setup

Choose the correct installer for your OS (Windows, macOS, Linux) or the App Store / Google Play mobile version. After installing, open Ledger Live ® and follow the “Get Started” flow: connect your Ledger device, unlock it, and add your accounts. Do not enter your 24-word recovery phrase into any software; recovery is performed on the device itself or by restoring to another Ledger device using the official flow.

Ledger Live ® Login & Exchange features

Ledger Live ® doesn’t use a central custodial login — you authenticate operations by connecting and unlocking your Ledger device and approving transactions on-device. The app integrates third-party exchange/swap providers so you can exchange tokens directly from the interface. Confirm fees and supported pairs before authorizing swaps.

Troubleshooting: login not working & error connecting

If you see “Unable to login”, “Error connecting”, or devices not detected: 1) confirm the app is the official download, 2) update Ledger Live ® and your device firmware, 3) try a different USB cable/port or toggle Bluetooth for mobile, 4) temporarily disable firewall/antivirus interference, and 5) restart the app and the device. If problems persist, use the Ledger Support Help Center for device-specific diagnostics.

Account recovery & 2FA reset

Ledger Live ® is non-custodial: account recovery always uses your 24-word Secret Recovery Phrase. There is no centralized 2FA to “reset” within Ledger for your seed — if you lose your seed, recovery is not possible. For third-party services that used Ledger for sign-in, follow those services’ 2FA recovery procedures.

Frequently Asked Questions

1. Where can I safely download Ledger Live ®?
From the official Ledger site: Ledger Live ® Download. Avoid links from emails or search ads.
2. My Ledger Live ® shows “error decline” during a swap — why?
Declines often come from insufficient gas, provider limits, or an unsupported token pair. Check balances, network gas, and try a different provider in the app.
3. Ledger Live ® can’t detect my device — what to try?
Use a new USB cable, different port, update drivers (on Windows), enable Bluetooth (mobile), and ensure the device is unlocked. If using a hub, connect directly to the computer.
4. Can Ledger Live ® be used without a Ledger device?
The app can display public account info using a recovery phrase import, but best practice is to use a Ledger hardware device for private key security.
5. I lost my device — how do I recover my accounts?
Use your 24-word Secret Recovery Phrase with a replacement Ledger device or compatible wallet to restore accounts in Ledger Live ®. Contact Ledger Support for guidance if unsure.
6. Who do I contact if the Ledger Live ® app is not working?
Begin with the Ledger Help Center: support.ledger.com. For potential scams, consult Ledger’s security advisories and never share your recovery phrase.

Conclusion

Downloading Ledger Live ® from the official site and following on-device recovery procedures are the safest ways to manage crypto with Ledger hardware. Keep software and firmware up to date, verify official links, and never share your 24-word recovery phrase. For persistent issues, consult the Ledger Help Center and follow their official recovery instructions.